When things clash with others
Tension in your team, bullying, arguments at home or feeling lonely. You talk to someone from outside your organisation who is neutral and thinks along with you.
- Available 24/7
- In 160 countries
- Personal and confidential
Neutral and confidentialSound familiar?
Sound familiar?
Every question is welcome. Confidential, also for your family.
- I dread every meeting with one colleague.
- I’m being left out at work and feel smaller every day.
- Things have been tense at home for weeks and I take it to work.
- Since I started working from home, I hardly talk to anyone.
- I don’t dare tell my manager what is bothering me.
- My teenager and I only talk in arguments now.
Our approach
How we help
Someone who is neutral
A professional from outside your work listens without taking sides. What you say stays between you.
Conversations that move you forward
Short-term support to set boundaries, prepare a difficult conversation or see a conflict differently.
Support with relationships and family
Help with tension with your partner, children or family, including during a separation.
The way to the right organisation
If it is about bullying or harassment, we explain which steps you can take and who to turn to.
Step by step
How it works
- Step 1
You get in touch
You call, send a message or use the app. Nobody at work needs to know.
- Step 2
You tell your story
A professional listens and helps you sort out what is going on and what you want.
- Step 3
You prepare
Together you rehearse a conversation, find your boundaries or choose a next step.
- Step 4
We follow up
You look at what has changed. If more is needed, we find further help together.
What is covered
What is included and what isn’t
Included
- A first conversation, day and night
- Up to 5 or 8 sessions per person, per issue, per year
- Explanation of your options in case of bullying or harassment
- Legal information on separation or family matters, per topic
Not included
- Handling a complaint or investigation at work
- Taking sides in a conflict
- Long-term couples or family therapy
In Belgium, a formal complaint at work goes through the confidential counsellor or the prevention adviser for psychosocial aspects. We help you prepare that step.
An EAP for your staffFor employers
For employers
A conflict or bullying situation drains a team’s energy. HR and managers are quickly seen as taking sides, even when they don’t want to. An external partner gives your people a safe place to talk.
An EAP for your staff- 1 in 6people worldwide are affected by lonelinessSource: WHO, 2025
In your words
Questions people bring to us
How do I respond when a colleague keeps putting me down?
How do I say no without it turning into a fight?
We are separating. How do we tell the children?
I feel alone in a new city. Where do I start?
How do I raise a problem with my manager?
You don’t have to sort it out alone
Use the number, code or app you received from your employer. Free and confidential.
In immediate danger? Call the emergency services now.
Frequently asked questions
Want to talk to someone?
Free and confidential, including for your family. A professional will help you move forward.
Can I call about a conflict with my boss?
Yes. We are external and independent. We help you look at your situation and prepare the conversation. Your employer doesn’t hear that you called.
Do you mediate between me and a colleague?
No, within the EAP we support you. Help for a whole team is a separate service your employer can arrange.
Can you contact HR for me?
Only if you explicitly ask. We then agree beforehand who we contact and what we may share. Without your request we do nothing.
Is this also for my partner?
Yes. The EAP is also there for the family members who live in your household, such as your partner and your children.