Advice for those who lead
An employee who is struggling, a conflict in your team or a critical incident. As a manager or HR professional, you can talk to an expert about what you can do.
- Available 24/7
- In 160 countries
- Personal and confidential
You’re not aloneSound familiar?
Sound familiar?
Every question is welcome. Confidential, also for your family.
- An employee has changed and I don’t know how to bring it up.
- Two people in my team no longer speak to each other.
- Someone told me in confidence that things aren’t going well at home.
- After an accident at work, the team is shaken.
- I want to help, but I’m not a psychologist.
- An employee is returning after a long absence and I want to get it right.
Our approach
How we help
Manager Assist
A 30 to 60-minute consultation by phone or video, in your own language, with an experienced professional.
A plan of action
You prepare the conversation with your employee and know how to offer the EAP.
After a critical incident
Advice on what your team needs now. Rapid on-site or online support is a separate option.
A guide for managers
Practical tips to recognise warning signs and start the conversation, for whenever you need them.
Step by step
How it works
- Step 1
You get in touch
You call the EAP and say you are looking for advice as a manager or HR.
- Step 2
You discuss the situation
You describe what you see and what worries you. An expert asks the right questions.
- Step 3
You get a way forward
Together you make an action plan. That can be a conversation, a referral to the EAP or a proposal for extra help.
- Step 4
Your employee chooses
You offer the help. What your employee then discusses with the EAP stays confidential.
What is covered
What is included and what isn’t
Included
- Consultations of 30 to 60 minutes by phone or video, for HR and managers
- An action plan, a referral or a proposal for additional help
- A guide for managers
- Group consultations about employee questions, with up to five participants
Not included
- Information about what an employee discusses with the EAP
- On-site support after an incident, unless agreed separately
- Training and workshops, unless agreed separately
Rapid response to critical incidents is a separate option, with a first consultation within 30 minutes. Ask your contact what your programme includes.
An EAP for your staffFor employers
Why it pays off for your organisation
Managers are often the first to see that someone is struggling, but don’t always know what to say. With good advice they feel able to have the conversation and point people to help sooner. That protects the employee and the team.
An EAP for your staffIn your words
Questions managers bring to us
How do I approach an employee who is absent more and more often?
What do I say when someone comes to me in tears?
How do I support a return after burnout?
Our team has lost a colleague. What do they need now?
How do I deal with a conflict between two team members?
Talk it through before it escalates
Use your EAP access details or get in touch with your contact at Meapy Health.
In immediate danger? Call the emergency services now.
Frequently asked questions
Want to talk to someone?
Free and confidential, including for your family. A professional will help you move forward.
Will I hear what my employee discusses with the EAP?
No. What your employee says stays confidential. You get advice about your role, not about their conversations.
Can I require an employee to call?
No, the EAP is voluntary. You can warmly recommend it and explain how it works.
What do I do after a serious incident?
Call us right away for advice on the first hours and days. If your organisation has the critical incident option, a consultation and a plan follow within 30 minutes.
Can a few managers consult together?
Yes. A group consultation about employee questions is possible with up to five participants.