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Meapy Health: Well-being changes everything.Need support?An EAP for your staff
HomeHow you find your way

How you find your way

From a first question to the right support: how an employee reaches us, what happens next and how your organisation starts the EAP.

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  • In 160 countries
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How employees find their way.

1

Get in touch

Call the phone number, book online or ask your question in the platform.

2

We match you with the right expert

A professional listens and connects you with the right expert, in your own language.

3

Get the right support

You get concrete next steps, at your own pace.

MEAPY HEALTH · EAP

Your path to support.

Your employer sets the available access route. See how signing up works and what you can expect afterwards.

ROUTE B · DIRECT ACCESS

You reach out yourself.

If your programme provides direct access, you can seek support independently and confidentially.

  1. 01

    Open your EAP channel

    Use the phone number, app or portal your employer has provided for your programme.

  2. 02

    Explain what you need

    Describe your question and the kind of support you are looking for. A person helps clarify your needs.

  3. 03

    Arrange a suitable appointment

    Discuss your preferred time and conversation format. Options depend on your programme and local availability.

  4. 04

    Begin your support

    You are connected with the right professional. This route does not need prior HR approval.

A direct connection with a professional.

Your personal concern and the contents of your conversations are not shared with your employer.

Direct access is available when your employer has agreed to this route.

After you reach out: find the next step together.

  1. 01

    A person listens

    Explain what is happening. Together, clarify your concern and what you need now.

  2. 02

    The right expertise

    Your concern is connected with appropriate mental, legal, financial or practical support.

  3. 03

    A plan that fits you

    Agree the goal, support format and next conversations within your programme.

  4. 04

    Review and next steps

    Discuss your progress. If further support is needed, consider suitable additional services or a referral.

MEAPY HEALTH · EAP

From a clear programme to practical support.

Explore the launch of your EAP and the two possible access routes for your people. Access, service scope and budget are agreed in advance.

EMPLOYERS · PROGRAMME LAUNCH

From a first question to a programme people stand behind.

Make support clear for employees, HR and managers.

  1. 01

    Understand your needs

    Discuss your team, countries, languages and the concerns you want to support.

  2. 02

    Agree your programme

    Choose the session model, Standard or Premium, the access route and who is eligible.

  3. 03

    Make access known

    Share the contact details and access procedure. Help employees and managers understand how the programme works.

  4. 04

    Put support into practice

    Employees use their EAP. Agree any individual guidance and collective L&D separately according to your needs.

  5. 05

    Review and improve

    Review the agreed aggregated usage information and improve the communication or programme where needed.

One clear approach for your organisation.

Your people know where to turn. You oversee the programme within its agreed scope and with respect for confidentiality.

Programme oversight does not provide access to individual conversations. L&D and additional services follow their own agreements.