For governments and public services
Local authorities, public services and government bodies look after their staff and, where needed, their residents. We bring the professionals, the platform and the confidentiality.
- Available 24/7
- In 160 countries
- Personal and confidential
Available 24/7What we help with
Staff well-being
An EAP for all staff, as part of your psychosocial risk prevention policy.
After an incident
Support after aggression, an accident or a shocking event at work.
For your residents
A listening line for residents, for example during a crisis or a temporary project.
Within your framework
Public procurement, framework agreements and data that stays in the EU.
What you get
People who feel supported stay, perform better and are absent less. We make that happen, without extra work for you.
Real people, real help
Your people talk to clinically trained professionals, day and night. Never a chatbot as the end point.
We take it off your hands
You don’t have to set anything up.
LaunchCommunicationFollow-upReportingEven without a well-being coach
No HR specialist or psychosocial prevention adviser in-house? We are your well-being team.
External, so trusted
Employees find it easier to talk to someone outside the organisation. What they share stays with us.
For the whole family
Partners and children living in your household can come to us too. What is going on at home comes to work with you.
back: on average £8 for every £1 in an EAP, in less absence and more productivity (EAPA UK, 2022)
Why it works
- 65%
- of working Belgians worry about moneySecurex, 2023
- 68%
- of employees would not confide money worries to their employerWagestream, 2022
- 70%
- of employees find their employer’s EAP offer importantpme Familienservice, 2023
- 43%
- less lost work time after EAP counsellingAttridge et al. / Morneau Shepell, 2020
What it can look like
Examples for inspiration for local authorities and public services.
A listening line after flooding or a crisis
Residents who suffered damage or shock call a dedicated number. Temporary, for as long as it is needed, with anonymous figures for your crisis team.
Listening lineSupport for staff facing aggression
An EAP for all staff, quick support after an incident and training so managers feel able to start the conversation.
EAPLearning & DevelopmentKeeping workload under control
An EAP for the whole team, with advice for managers and resilience workshops, so warning signs are picked up early.
EAPLearning & DevelopmentAfter a shocking event at school
Teachers and other staff get a conversation straight away, and the school leadership gets advice on what is best to say and do right now.
Listening lineEAP
Urgent Assistance
Do you have an urgent, concrete problem but no EAP with us? You can call on our professionals right away.
Request urgent helpAlways tailor-made: we agree the service and the price together, based on your situation. In a life-threatening situation, contact the emergency services (112) first.
- Trauma and trauma managementSupport after a serious event, for one person or a whole organisation.
- Finding the right professional(s)Something urgent? We quickly find the professionals who fit.
- Setting up a helplineA dedicated line for your people, members or residents, for as long as needed.
How we set it up
Needs and framework
Target group, specifications and reporting, with your prevention adviser.
Launch
Communication to your staff, in their language.
Follow-up
Anonymous reporting and a regular review.
Common questions
Shall we talk?
Tell us what you need. We put together a tailored proposal, without obligation.
Does this fit our prevention policy?
Yes. The EAP supports your approach to psychosocial risks and works with your prevention adviser, without replacing them.
Can we work through public procurement?
Yes. We take part in public tenders and work with framework agreements.
Where is the data?
In the EU, under the GDPR. You only see anonymous figures.