Programme details
The detailed offer for HR, benefits teams and contract holders within our client organisations.
- Available 24/7
- In 160 countries
- Personal and confidential
Available 24/7Four packages. Two separate choices.
Choose Standard or Premium for the legal and financial consultation scope. Separately, choose 5 or 8 sessions for mental well-being counselling.
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| Service | EAP Standard5-session model | EAP Standard8-session model | EAP Premium5-session model | EAP Premium8-session model |
|---|---|---|---|---|
| Mental well-being counselling | Up to 5 sessions | Up to 8 sessions | Up to 5 sessions | Up to 8 sessions |
| Legal information | 1 × up to 30 minutes per topic | 1 × up to 30 minutes per topic | 1 × up to 30 minutes per topic | 1 × up to 30 minutes per topic |
| Financial information | 1 consultation per topic | 1 consultation per topic | Up to 3 consultations per topic | Up to 3 consultations per topic |
| 24/7 initial access, app and participant website | Included | Included | Included | Included |
| Aware, cCBT, Life Coaching and practical resource information | Included | Included | Included | Included |
| Wellness coaching | Optional extension | Optional extension | Optional extension | Optional extension |
Mental well-being counselling limits apply per participant, per request for help, per year and remain subject to clinical assessment.
Standard allowances apply per topic per year. For Premium, the commercial product description specifies allowances per topic; the applicable reference period follows the employer's agreement.
The legal and financial services provide general, impartial information. They do not include legal representation or personal investment advice. Further services contracted directly with an external provider are paid for separately. Any additional or different services apply only when expressly included in your employer's agreement.
What is included in the core programme?
The four packages share the core services below. Consultation limits and the mental session model differ as shown above.
Human mental well-being support
A clinical assessment followed by short-term, solution-focused counselling by telephone, video or in person as agreed. Immediate first-contact support, scheduled appointments and appropriate referral when longer-term care is needed.
Practical support and Life Coaching
Telephone or video coaching for life transitions and personal or professional goals. Information on childcare, care for older people, disability support, housing, education, relocation and other everyday concerns. Local availability applies; participants arrange and pay for separately engaged external providers.
Independent legal and financial information
General, impartial information from independent qualified professionals in the local language. Legal consultations last up to 30 minutes. Standard financial consultations are up to 30 minutes; Premium provides up to three consultations per topic. Employment/labour law, class actions, environmental law and investment advice are excluded.
Digital well-being resources
A multilingual participant website, the Global Wellbeing Questionnaire and 25 Foundation micro-videos. Aware mindfulness is available in Arabic, Dutch, English, French, German, Hindi, Mandarin, Portuguese and Spanish. cCBT with case-manager follow-up is available in Dutch, English, French, German, Portuguese, Simplified Chinese and Spanish.
Easy access for eligible participants
Voluntary access, 24 hours a day and 365 days a year, by phone, messaging or iConnectYou according to local arrangements. Included services are free to eligible participants. Your agreement determines family eligibility and local delivery.
Manager Assist
HR and managers receive phone or video consultations, typically 30–60 minutes, in the local language. Support can lead to an action plan, an employee referral or a proposal for separately agreed services. A manager's guide is included. Group consultations about employee issues allow up to five participants; other topics are individual.
From rollout to meaningful reporting.
Your organisation receives programme support alongside participant services.
Account management and launch
An account manager supports the ongoing relationship.
An implementation team coordinates rollout; the standard launch timeline is 60 days unless agreed otherwise.
Dedicated account managerLaunch in 60 daysBenefitConnect and communication
Existing employer benefits are mapped so the EAP can connect people with complementary support.
Standard multilingual digital flyers, posters, wallet cards, videos and awareness orientations are included. Printed, customised materials and additional orientations are separately agreed.
Flyers and postersVideosIntroduction sessionsAggregated reporting
Quarterly and annual usage reports and an online dashboard are supplied where confidentiality allows.
They give a programme-level view without disclosing the content of individual conversations.
Quarterly and yearlyOnline dashboardNever the content of conversations
Optional extensions, agreed separately.
These services are available to expand a programme. They are not automatically part of Standard or Premium. The employer must purchase or activate them, and clinical suitability, eligibility and local availability may apply.
Additional and longer-term individual support
Additional counselling sessions
An employer-purchased bank of sessions can extend counselling towards the original short-term goal, after clinical review. An extension is permitted once per case; the extra session maximum equals the purchased 5-session or 8-session model. Unused bank sessions roll over to the following year.
Elevate: depression and anxiety
Clinical assessment, case management and up to 20 in-person or virtual CBT sessions when appropriate. Adults only. Participants whose needs exceed the programme's scope are directed to suitable care.
Pathways: longer-term counselling
Employer approval is always required. Solution-focused support for up to one year, with no fixed session cap during that period and periodic clinical progress reviews.
Revive: work stress and burnout
Up to 8 counselling sessions plus up to 6 Life Coaching sessions by phone or video for work-related stress, burnout symptoms or short-term sick leave. Available during local service-centre hours in nine languages.
Family, life changes and return to work
Child and Family Wellbeing
Assessment and clinical case management, up to 6 emotional counselling sessions and up to 6 Care Coach sessions for practical resources. Family support starts from age 3; individual counselling from age 6. Parent/guardian consent is required. Medical assessment or treatment is not included.
New parent return to work
Telephone consultations for the returning participant, their partner and their manager to support the transition back to work.
Cancer Care Compass
An individual return-to-work plan, intake of up to one hour, clinically appropriate counselling and up to 12 vocational reintegration coaching sessions. Managers receive consultations and a toolkit. Direct participants only, with a prospect of returning to work; clinical exclusions apply. Available in 60+ countries, subject to confirmation.
Support and learning within the organisation
Amplify: onsite or virtual well-being professionals
Local professionals provide individual or group support, counselling, drop-ins, manager consultations and well-being activities. Light: 1–5 months; Standard: at least one year. A minimum of 4 hours per month per site applies.
Well-being and D&I consultancy
Hourly or daily consultancy for well-being strategy, inclusion, complex situations, restructuring, organisational assessments and psychosocial risks. Reports and recommendations support decisions made by the employer.
eLearning platform
An annual subscription to standard employee and leadership training, accessible 24/7 on multiple devices with saved progress. One group administrator, reporting on course progress and up to 3 hours of administrator training. Seats expire after 12 months.
Learning events and additional orientations
Onsite learning, live or recorded webinars and extra programme orientations. Standard learning events usually last one hour; custom content, duration and branding can be agreed.
HR Toolkit
Digital resources for recruitment, leadership, inclusion, engagement and hybrid teams in English, Dutch, French, German, Portuguese and Spanish. Login required; consulting is not included. Reproduction, editing or downloading requires permission.
Extended micro-video libraries
The core programme contains 25 Foundation videos. Foundation Plus expands the library to 50 videos; custom selections from a library of around 600 are separately available.
Rapid response to critical incidents
A manager consultation within 30 minutes of the request, an agreed intervention plan and onsite or virtual trauma support where required. Pre-authorisation covers up to 8 onsite or 4 virtual hours; further hours require approval.
Lifestyle
Wellness coaching
Telephone coaching with a goal and action plan for stress, physical activity, weight, nutrition or tobacco use. An optional supplement in all four packages. It does not include medical diagnosis or advice.
Tobacco cessation
Up to 6 phone or video sessions in the local language, focused on motivation and an action plan. Medical diagnosis or advice is not included.
Helpline
A separate 24/7 immediate emotional and practical support service by phone or video in Dutch, French, German and English. Uses single-session therapy without structured follow-up sessions.
Nutrition: Portugal and Spain
Adults receive up to 3 virtual consultations per year, each lasting 45–60 minutes, with a certified nutrition professional in the local language. Includes practical meal planning. General well-being support; medical nutrition therapy is excluded.
Review your organisation's programme.
Discuss the selected package, eligibility, countries, access channels and any additional services with your Meapy Health contact. This product overview does not replace your signed agreement.