For associations and member organisations
Give your members, volunteers or participants a listening ear: a listening line under your name, or a full EAP. Without having to set up a support service yourself.
- Available 24/7
- In 160 countries
- Personal and confidential
Available 24/7What we help with
A benefit for your members
A listening line or a full EAP for your members, as part of their membership.
After a serious event
Quick support for members, volunteers or participants, including on a temporary basis.
Around large events
A professional on the line during and after your event.
Your own team
An EAP for your staff and regular volunteers.
What is a listening line?
One conversation with a professional, at the moment someone needs it.
Under your name
A dedicated number or link for your members, volunteers or participants, with the communication included.
A professional straight away
No queue and no intake: available day and night, in several languages.
Referral where needed
To an EAP, a GP, a specialised service or a local helpline.
Listening line or EAP?
They can also be combined: a listening line for your members and an EAP for your own team. More about the EAP
Who it is for
- Associations and member organisations
- Federations and NGOs
- Large organisations
- Large events
- Temporarily, after a serious incident
What it can look like
Examples for inspiration, in case you are not yet sure what would suit you.
A listening line around a big tournament
During and after the tournament a professional is on the line for players, coaches and volunteers. After an incident, support is immediate.
Listening lineSupport after a tough deployment
Volunteers who faced intense situations get a conversation and a resilience workshop. That way they stay keen to take part.
Listening lineLearning & DevelopmentA benefit members actually use
A listening line under your name, as part of membership. One number for a question or a worry, with no queue.
Listening lineMembers facing job loss or restructuring
Anyone at risk of losing their job gets a conversation and answers to legal and financial questions, alongside the usual service.
EAPFinancial Well-being Academy
Urgent Assistance
Do you have an urgent, concrete problem but no EAP with us? You can call on our professionals right away.
Request urgent helpAlways tailor-made: we agree the service and the price together, based on your situation. In a life-threatening situation, contact the emergency services (112) first.
- Trauma and trauma managementSupport after a serious event, for one person or a whole organisation.
- Finding the right professional(s)Something urgent? We quickly find the professionals who fit.
- Setting up a helplineA dedicated line for your people, members or residents, for as long as needed.
How we set it up
We agree on what is needed
Who it is for, which channels it uses and how long it runs.
We launch
A dedicated number or link and the communication to your members.
We report anonymously
How often people call and what about, never who.
Common questions
Shall we talk?
Tell us what you need. We put together a tailored proposal, without obligation.
Can it be temporary?
Yes. A listening line can run for an event or a set period, for example after a serious event.
What do we see as an organisation?
Only anonymous figures: how often and about which themes. Never names or what was said.
Who answers?
Clinically trained Meapy Health professionals, in several languages.
How quickly can a listening line be set up?
That depends on what you need. In an urgent situation we look together at how fast it can be done. The clearer the request, the sooner we start.
What does a listening line cost?
That depends on the duration and the expected number of conversations. We make a tailored proposal, without obligation.