When your head feels too full
Stress, worrying, grief or simply not feeling yourself. You can talk to a professional quickly and in confidence. Free for you.
- Available 24/7
- In 160 countries
- Personal and confidential
Talking helpsSound familiar?
Sound familiar?
Every question is welcome. Confidential, also for your family.
- I lie awake at night because of work.
- I get irritated quickly and don’t really know why.
- I worry about things I used to let go easily.
- Since my father died, I just can’t cope.
- I’m at work, but my mind is somewhere else.
- I drink more in the evening to unwind.
Our approach
How we help
Someone on the line right away
Day and night you speak to a professional who listens and works out with you what you need.
Short-term support
Conversations aimed at an achievable goal, by phone, video or in person. In your own language where possible.
Get started online
Online therapy based on cognitive behavioural therapy, plus mindfulness exercises, at your own pace.
The right further support
Need longer-term care? We find a suitable professional together and support you in the meantime.
Step by step
How it works
- Step 1
You get in touch
You call, send a message or use the app. You don’t have to tell anyone at work why.
- Step 2
We listen
A professional looks at your situation and works out with you which help fits.
- Step 3
You get an appointment
If it isn’t urgent, you normally have a first session within five working days.
- Step 4
We look back together
You talk about what helps. If more is needed, we find the next step together.
What is covered
What is included and what isn’t
Included
- A first conversation, day and night
- Up to 5 or 8 sessions per person, per issue, per year
- By phone, video or in person, in several languages
- Online therapy (cCBT) and mindfulness
- A referral if you need longer-term care
Not included
- Long-term therapy or psychiatric treatment
- Medical treatment or medication
- Costs of a professional outside the programme
Whether you have 5 or 8 sessions depends on your employer’s package. Not every question needs all of them.
An EAP for your staffFor employers
For employers
Mental health problems are one of the main causes of long-term absence. With an EAP your people can talk as soon as something starts to weigh on them, not when it is too late. You only see anonymous figures.
An EAP for your staff- 36.9%of people unable to work for more than a year have a psychosocial condition (Belgium)Source: RIZIV-INAMI, 2024
- more than 1 in 5people in the EU and OECD countries have mental health problemsSource: OECD, 2026
In your words
Questions people bring to us
Is this normal work stress or am I heading for burnout?
I have panic attacks. How do I get a grip on them?
My partner has died. How do I carry on?
I reach for alcohol too often to relax. Who can I tell?
Since an accident at work, I can’t get the images out of my head.
Talk about it, even if it seems small
Use the number, code or app you received from your employer. Free and confidential.
In immediate danger? Call the emergency services now.
Frequently asked questions
Want to talk to someone?
Free and confidential, including for your family. A professional will help you move forward.
Will my employer hear what I say?
No. Your conversations stay confidential. Your employer only receives anonymous figures on usage, never who calls or what about.
Do I need to see my GP first?
No, you can contact us directly. If you need medical care or medication, your GP remains the right person to see.
What if 5 or 8 sessions aren’t enough?
Your counsellor looks at what you need. Sometimes your employer provides extra sessions. Otherwise we find a suitable professional, who may charge a fee.
What if it’s urgent?
You can call day and night and speak to a professional straight away. If your life or someone else’s is in immediate danger, call the emergency services.